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Thank you for your recent purchase from Help What Hurts. If you are not completely satisfied with an item, you can return it within 30 days of your purchase unless noted differently on the specific products listed below. To arrange for your return, please call 844-632-0165 for a return authorization from our parent company, Empowering Health Network, Inc. Return shipping fees are the responsibility of the purchaser unless the product is defective. Items sent C.O.D. will not be accepted. Return shipments may take up to 14 business days to process.

If you have any questions regarding this policy or questions about your order, please contact us at


We stand behind the quality of our products and hope you’re happy with your order. If you’re not satisfied, you may return your merchandise on orders made through our website on Please contact us at within 14 days of product receipt for a return authorization number. You will then be given the address on where to return the product.  Product returns are due within 30 days of original purchase.  Original shipping charges and product return charges are not refundable.


Once you’ve received your return authorization number, you’ll need to provide the purchaser’s name, address, phone number, return authorization number and original packing slip, if possible. Return shipping charges are not refundable. Please allow 2 weeks for your refund to be processed.


Congratulations on your purchase of this extraordinary heating pad. You can put it to the test during your 30-Day Satisfaction Guaranteed warranty period.

Returns (customer dissatisfaction):

IMPORTANT: Your heating pad must be returned in the original box. It cannot be torn or ripped. All components in the box must be returned within 30 days. This includes heating pad, carrying bag, cord and controller, warranty card, user manual and original box.
  • Customer required to pay return shipping cost.

Returns (damaged product):

  • Product damaged during shipping can be returned for full refund or exchange.

Returns (defective product):

  • Defective product can be returned.

Return Authorization:

In all cases, contact us at for a Return Authorization to proceed. 



We stand behind the quality of our products and hope you’re happy with your order. If you’re not satisfied, you may return or exchange your merchandise within 30 days of purchase for all orders made through our website on Original shipping charges or return charges are not refundable. Final clearance items are not eligible for return.


We recommend placing a new order for a replacement item on Please note, we do not process returns or exchanges for purchases made through other retailers.


Please send the product to the address below. If possible, include a copy of the packing slip found in the box, reason for return and any additional comments. Return shipping charges are not refundable. Please allow 2-3 weeks for your refund to be processed.

Ship returns to:
Help What Hurts
4466 Saint Andrews Place
Oceanside, CA 92057


PLEASE CHECK all goods immediately upon delivery to ensure you are happy with the quality. We are proud of the Incrediwear Brand, and we want you to be happy with your Incrediwear purchase.

WE DO NOT accept returns if the product has been washed or worn. Unfortunately, if items appear washed or worn during our product inspection, your return may be rejected.

If your purchase appears damaged or you have received the wrong order, please let us know within 30 days from the day your order is shipped. Items labeled Braces, Sleeves, or Apparel apply to our 30-day return policy and shipping will be paid for by Incrediwear for returning damaged or wrong items shipped. All other returns or exchanges are subject to shipping being paid for by the customer if customer has contacted Incrediwear before the 30th day of the policy.

ATTENTION: All Socks are final sale with the exception of damaged or wrong items shipped. Please make sure your sock sizing is correct upon ordering. We do not allow socks to be returned otherwise. If product (socks) are damaged or wrong item, please send us a photo to the email address below, so we can process right away. We do not accept exchanges for socks unless they are damaged upon arrival or the wrong item shipped.

During the process of your return or exchange, we require that the product be sent back to us. We do not accept returns or exchanges for products without an RMA (RA) number, which is provided for you when we respond to your return or exchange request. Please provide the following when you are contacted by us:

1. Your Order Number
2. Description of Your
Item (Such as Item Name)
3. Email Photo of defective or damaged product

You can email us at with the required information. Note that after 30 days from your purchase you are in violation of our return policy. Also, please let us know why you are returning your purchase, and please help us handle your return efficiently.

When you are authorized to send back your product, write your order number & RMA (RA) number on the outside of the box or package and include "Attn: Return."

DO NOT Write on Shipping Return Label. All authorized return shipments must be shipped to the address below.

3120 Thorntree Dr.
Chico, CA 95973

We can only accept your returned product if it is still in its original condition, with original tags still attached.

Returns on products purchased through this website are not accepted at any Incrediwear retail locations.

Please allow 2 weeks from the return ship date for your account to be credited. Other exceptions apply for International and APO/FPO addresses.